Lead the Sustainability, Promotions & Communication Department in strengthening the reputation, acceptance and global market positioning of Malaysian palm oil through integrated promotional, communications and sustainability strategies.
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Collaborate closely with CX project leads to provide timely and actionable input on product and business rules, ensuring execution aligns with project objectives and overall CX strategy.
Support change communication efforts by collaborating with internal stakeholders, ensuring clear, consistent, and timely messaging that supports smooth adoption of new processes, technologies, and customer-obsessed changes.
Maintain and update knowledge base content for both internal and external customers, contributing to the unification of information into a cohesive knowledge management system, including AI readiness.
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Provide necessary support to key business partner to maximize the success rates of projects
Develop and manage distribution partners and sub-distribution
Work together with country manager to develop, manage and support distribution and sub-dealer network. Including provide support pricing, POS set up, catalogues, products training, project specification and presentation
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Identify potential areas of partnership between CARSOME and the Government / Business Stakeholders and to manage/coordinate the partnerships
This may include, but is not limited to, identifying, proposing, and coordinating the application and implementation of relevant Government / Business partnerships. Also to follow up periodically and track the status of partnerships in progress.
Remove bottlenecks to growth for CARSOME by engaging relevant regulatory stakeholders
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