Manage and maintain the Company's social media and digital communication platforms, including content planning, posting, engagement, and monitoring of relevant activities and trends.
Collaborate closely with CX project leads to provide timely and actionable input on product and business rules, ensuring execution aligns with project objectives and overall CX strategy.
Corporate Digital Channels and Content : Manage corporate content for SharePoint or intranet, corporate website and LinkedIn. Develop written, visual and multimedia content, including corporate videos and publications. Track engagement and improve channel and content effectiveness.
Capability Building: Foster the development of the content creation team members, promoting a culture of continuous learning, innovation, and content excellence
Market Intelligence & Data Management: Build and maintain critical data on market trends, customer profiles by industry/application, competitor analysis, and product catalog distribution.
Market Intelligence & Data Management: Build and maintain critical data on market trends, customer profiles by industry/application, competitor analysis, and product catalog distribution.
Capability Building: Foster the development of the content creation team members, promoting a culture of continuous learning, innovation, and content excellence.