At PopoMama, we’re on a mission to improve women’s health through evidence-based nutrition, education and structured cycle care.
As we continue growing across Malaysia and the region, we’re looking for a Brand & Communications Executive to help strengthen our brand, grow our community and bring our mission to more women.
Establish and govern the Single Source of Truth: Synchronise owned channels (In-App Messaging, Driver Blog, GrabAcademy) and partnered channels (Help Centre, app interface) to eliminate conflicting information and audit legacy content debt
Gather ground-level insights: Regularly engage directly with drivers and delivery partners through field visits and focus groups to gauge comprehension, test communication styles, and feed ground insights back into content creation
Optimise channel performance: Track driver feedback loops and support ticket trends to continuously measure and improve message accuracy and support deflection goals.
...
Stakeholder Management: Build and maintain trusted relationships with editors, journalists, government agencies, industry partners, and institutional stakeholders.
Crisis & Reputation Management: Actively monitor media coverage and lead crisis communication strategies to protect and uphold the University's brand equity.
Cross-Functional Collaboration: Partner with the Marketing team on integrated branding campaigns, and oversee the execution of corporate ceremonies, launches, and major institutional events.
...
Notifies Process Specialist, HR Services in case of process compliance or control issues or incomplete documentation.
Executes quality checks at various stages of the process and keeps the quality statistics reporting up to date – you’re helping everything stay streamlined for a more efficient workflow.
Other projects/tasks as allocated by the Process Manager/Team Leader, such as supporting local administration and maintaining employee files and information, as well as participation in team meetings, process analysis, and improvement actions.
...
Notifies Process Specialist, HR Services in case of process compliance or control issues or incomplete documentation.
Executes quality checks at various stages of the process and keeps the quality statistics reporting up to date – you’re helping everything stay streamlined for a more efficient workflow.
Other projects/tasks as allocated by the Process Manager/Team Leader, such as supporting local administration and maintaining employee files and information, as well as participation in team meetings, process analysis, and improvement actions.
...
Deliver value-added and seamless event experiences for organisers and attendees, ensuring adherence to established service quality standards.
Prepare regular reports, conduct data analysis, and provide actionable recommendations to management on the overall workplace event programme and daily operations.
Ensure all event operations, policies, and procedures are established, implemented, and compliant with relevant SOPs. Develop and update policies and SOPs as required.
...
Deliver value-added and seamless event experiences for organisers and attendees, ensuring adherence to established service quality standards.
Prepare regular reports, conduct data analysis, and provide actionable recommendations to management on the overall workplace event programme and daily operations.
Ensure all event operations, policies, and procedures are established, implemented, and compliant with relevant SOPs. Develop and update policies and SOPs as required.
...
Responsible for the teaching and learning aspects of the subjects including, but not limited to, teaching materials, assessments, setting examination questions and papers, marking examination scripts and other associated projects that relate to the subjects being offered.
Review, update and develop lesson plans, scheme of work, lectures/practicals, tutorials, assignments, and class discussions in compliance with the syllabus and curriculum.
...
Collaborate closely with CX project leads to provide timely and actionable input on product and business rules, ensuring execution aligns with project objectives and overall CX strategy.
Support change communication efforts by collaborating with internal stakeholders, ensuring clear, consistent, and timely messaging that supports smooth adoption of new processes, technologies, and customer-obsessed changes.
Maintain and update knowledge base content for both internal and external customers, contributing to the unification of information into a cohesive knowledge management system, including AI readiness.
...