You’ll be brainstorming, conceptualising, ideating, and working with a team to execute creative briefs. Scope includes designing interfaces, social media visuals, video stories, animation, and interactive web experiences.
You’ll be involved in the creative pitches and campaign proposals.
You’ll lead creative campaigns with a team and guide junior designers during execution, ensuring quality across the board.
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The Inside Sales Representative (ISR) is a high-energy, outward-facing role at the heart of CSSB's lead generation engine. The ISR is responsible for identifying, qualifying, and developing new business opportunities by actively monitoring government and corporate procurement portals, engaging with prospective clients, and supporting the Account Management team through the early stages of the sales cycle. This is a single headcount position within the Pre-Sales Team, reporting to the Pre-Sales Manager.
This is an ideal entry point for a driven individual who wants to build a career in B2B technology sales, with exposure to government ICT procurement, enterprise solutions, and Malaysia's public sector market.
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Identify & address credit risks, propose appropriate credit control measures.
Monitor aged balances to minimize bad debt risks.
For long overdue accounts, including issuing and or sending reminder letters, NOD (Notice of Demand), iLOD (Internal Letter of Demand), external LOD (Letter of Demand) etc.
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You’ll be brainstorming, conceptualising, ideating, and working with a team to execute creative briefs. Scope includes designing interfaces, social media visuals, video stories, animation, and interactive web experiences.
You’ll be involved in the creative pitches and campaign proposals.
You’ll lead creative campaigns with a team and guide junior designers during execution, ensuring quality across the board.
...
• Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
• Handles more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root cause analysis, and specialized knowledge for resolution, which may also involve in-house repair or coordination with OEM/suppliers. (Level 2/3 Support)
• Collaborate with cross-functional teams to escalate and resolve difficult issues.
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Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
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