Lead and coordinate customer complaint investigations using a structured approach, including root cause analysis, corrective and preventive actions, and effectiveness verification.
Plan, execute, and coordinate internal audits (ISO, 5S, Safety, etc.), including audit scheduling, audit execution, report preparation, and follow-up of corrective actions.
Act as key coordinator and site representative for second-party and third-party audits, including preparation of audit documents, escorting auditors, and tracking audit findings.
...