Manage, monitor, and resolve customer emails that fall outside GenAI‑driven automation, providing timely manual intervention.
Identify, analyze, and resolve issues in GenAI‑processed email workflows, including misclassification, incomplete extraction, language issues, and system integration errors.
Ensure complete and accurate handling of GenAI fallout cases, including validating customer intent and correcting system errors....
Candidates should possess digital literacy skills, including proficiency with office software, recovery or CRM systems, and basic data entry and reporting.
Candidates should possess a solid understanding of or willingness to learn relevant regulatory, compliance, and data protection requirements within the financial and recovery industry.
Candidates should possess the ability to work collaboratively within a team environment, respond positively to feedback, and adapt to changing operational priorities....