Payment Restructuring & Negotiation: Engage in professional negotiations with customers to establish realistic repayment schedules or settlement plans, effectively minimising operational and recovery costs.
Redemption Management: Provide critical support and strategic handling during customer redemption processes to facilitate vehicle releases or account regularizations.
Portfolio Debt Recovery: Conduct structured and professional outbound collection calls to delinquent customers to minimize Non-Performing Loans (NPL) and reduce Expected Credit Loss (ECL) provisions.
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Candidates should ideally have prior experience in credit control, banking, or financial services, with knowledge of relevant local regulations and compliance standards.
Candidates should have strong organizational and time management skills, proficiency with office software and CRM or collection systems, and the ability to work both independently and within a team.
Candidates should hold at least a diploma or bachelor’s degree in finance, business, accounting, or a related field; equivalent work experience in recovery or collections will also be considered.