Goal Achievement: Meet the company's assigned collection targets and daily performance metrics.
Compliant Communication:Conduct professional communications with overdue clients via phone and other compliant channels. Remind and guide clients to make timely payments, and assist them in formulating reasonable repayment plans.
Information Maintenance:Promptly update client information and follow-up records to ensure data accuracy and completeness.
...
Goal Achievement: Meet the company's assigned collection targets and daily performance metrics.
Compliant Communication:Conduct professional communications with overdue clients via phone and other compliant channels. Remind and guide clients to make timely payments, and assist them in formulating reasonable repayment plans.
Information Maintenance:Promptly update client information and follow-up records to ensure data accuracy and completeness.
...
To assist on recovery of overdue debts and minimizing bad debts, i.e: To issue Reminder letter and to proceed with legal action in due course.
Effective communication skills in dealing with all levels of customer, colleagues, and external parties such as credit agencies, legal counsel etc to handle all credit-related matters appropriately.
To prepare monthly credit reports for Management’s review. Able to handle all credit administration and reporting functions.
...
Candidates should possess digital literacy skills, including proficiency with office software, recovery or CRM systems, and basic data entry and reporting.
Candidates should possess a solid understanding of or willingness to learn relevant regulatory, compliance, and data protection requirements within the financial and recovery industry.
Candidates should possess the ability to work collaboratively within a team environment, respond positively to feedback, and adapt to changing operational priorities.
...