Translate business outcomes and product roadmaps into coherent platform capabilities, avoiding unnecessary customization and duplication across modules.
For ITOM specialisms: experience with ServiceNow Discovery (MID Server, probe/sensor patterns, credential management), CMDB CI class design and reconciliation rules, Service Mapping, and Event Management alert correlation
Build and maintain DeltaV database configurations, including module templates, alarms, historian tags, and I/O assignments, in accordance with site data integrity standards (ALCOA+).
Define architecture components, reusable patterns, and technology choices appropriate to public sector constraints (security, data residency, compliance).
Build and maintain DeltaV database configurations, including module templates, alarms, historian tags, and I/O assignments, in accordance with site data integrity standards (ALCOA+).
Manage and coordinate vendor activities to ensure operational tasks, incidents, service requests, and technical deliverables are completed effectively and within expected timelines.
Participate in platform reliability efforts, including setting up monitoring and alerting systems, conducting automated testing, and tuning performance.