Trigger the CERT Incident Management process for incidents impacting clients
Assess the initial impact of incidents according to the agreed Priority Matrix.
Manage incident bridges to ensure technology responders can effectively work towards resolution and non-technology stakeholders are given proper updates on impact, work arounds, status and progress without interrupting resolution activities.
...
Trigger the CERT Incident Management process for incidents impacting clients
Assess the initial impact of incidents according to the agreed Priority Matrix.
Manage incident bridges to ensure technology responders can effectively work towards resolution and non-technology stakeholders are given proper updates on impact, work arounds, status and progress without interrupting resolution activities.
...