Perform first-line troubleshooting of common platform and infrastructure issues using logs, metrics, monitoring tools, and established SOPs; resolve routine issues where possible and escalate complex or high-impact issues to senior engineers.
Infrastructure improvement areas-Analyze the client’s current and target state infrastructure environment, assist in identifying gaps, and discuss findings with Infrastructure Domain Architect - II
Troubleshoot online exceptions including service startup failure, port conflict, dependency errors, database exceptions and cluster synchronization issues.
Implement access controls, security configuration, and cost/performance optimisation within Snowflake and/or Databricks environments, including client-specific compliance requirements where applicable — e.g. Government on Commercial Cloud (GCC) deployment patterns, the SGTS SHIP-HATS CI/CD toolchain, and IM8 security policy controls.