Provide technical support and troubleshooting across AWS services, including EC2, Auto Scaling, Elastic Beanstalk, Lambda, S3, EBS, EFS, VPC, Route 53, Elastic Load Balancer (ELB), CloudFront, RDS, DynamoDB, and Aurora.
Investigate and resolve performance issues, service outages, and configuration-related incidents.
Analyze logs, metrics, and error messages to identify root causes and implement solutions.
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Technical Assistance: Provide expert technical support to AXA entities in the successful delivery of their business projects.
Value Creation: Generate value to enhance the execution of IT programs.
Governance and Optimization: Ensure effective governance with AXA entities to monitor, optimize, and bill cloud consumption (FinOps), in collaboration with the Cloud Business Office.
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You will be working closely with software engineers, data engineers, data scientists and product managers to ensure smooth deployment and operation of systems
Troubleshoot issues across production and non-production environments, conduct root cause analysis, and implement preventive solutions to strengthen platform reliability.
You will be identifying the resource inefficiencies, optimize platform performance and costs, and progress, risks, and recommendations to stakeholders.
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Ensure asset lifecycle aligns with security and audit requirements.
Manage secure disposal of IT assets in line with company policy and regulatory requirements and proper data sanitization / destruction before disposal.
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Report platform health, delivery throughput, and improvement progress to the Group Snr Manager, Enterprise Systems and IDT leadership.
Manage DevOps tooling and cloud platform vendors at the operational level, including license utilization, service quality, and cost.
Own the Group's CI/CD pipelines end to end, covering source control, branching strategy, automated build, test integration, artefact management, and release promotion.
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Analyze energy losses, downtime events, inverter trips, curtailment, shading, equipment degradation, and grid-related issues.
Work closely with relevant stakeholders to conduct root cause analysis (RCA) for underperforming assets and develop corrective and preventive action plans.
Prepare daily, weekly, monthly, quarterly, and annual asset performance reports for management and stakeholders.
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Maintain current knowledge of multiple areas of hypervisor, OS and container-based solutions and platform
Participate in the pre-sales process to understand customer business and technical objectives and product requirements, in order to develop effective solutions. Ensure that techno-commercial proposals are scoped well, technically sound and are addressing customer business issues
Establish and maintain technical credibility within the company through demonstration of thought leadership, including:
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Assess change and deployment governance across BTP and S/4HANA-related scenarios.
Support CI/CD operational readiness, including visibility and support considerations for CI/CD-enabled delivery flows.
Provide recommendations for security monitoring, logging, alerting, SIEM integration considerations, and operational controls for post-go-live support.
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Report platform health, delivery throughput, and improvement progress to the Group Snr Manager, Enterprise Systems and IDT leadership.
Manage DevOps tooling and cloud platform vendors at the operational level, including license utilization, service quality, and cost.
Own the Group's CI/CD pipelines end to end, covering source control, branching strategy, automated build, test integration, artefact management, and release promotion.
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