Lead major incident response, service recovery, escalation management, root cause analysis, and problem management activities to minimize business impact and prevent recurrence.
Drive OS platform engineering, including evaluation, testing, certification, and deployment of operating system releases, patches, and platform standards to ensure secure, stable, and supportable environments.
Own platform lifecycle management, vulnerability remediation, patch compliance, and security hardening initiatives to meet cybersecurity, audit, and regulatory requirements.
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Develop and maintain SFMC assets including emails, landing pages, forms, automations, SQL queries, AMPscript , Server-Side JavaScript (SSJS), and dynamic content components
Build and optimize data models, data extensions, audience segmentation, and integrations between SFMC and external platforms such as CRM, CDP, APIs, and third-party marketing tools
Support end-to-end campaign execution including audience setup, QA/UAT, deployment, monitoring, and post-campaign analysis
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Ensure critical batch processes, application interfaces, APIs, market data feeds and trading-related services operate reliably within defined service windows.
Act as the primary technology contact for business stakeholders and users based in Singapore, translating business requirements and priorities into effective technology support.
Coordinate across application support, infrastructure, cybersecurity, database, network and regional technology teams to resolve production issues and deliver service improvements.
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Assess change and deployment governance across BTP and S/4HANA-related scenarios.
Support CI/CD operational readiness, including visibility and support considerations for CI/CD-enabled delivery flows.
Provide recommendations for security monitoring, logging, alerting, SIEM integration considerations, and operational controls for post-go-live support.
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High-Severity Leadership: Excellent interpersonal ability to manage P1/P2 crises and deliver technical root-cause analyses directly to enterprise customers and accelerate L1 L2 teams
Ideal: Systems & Code Debugging skills, Strong Python coding/debugging skills, API troubleshooting, and distributed systems log analysis (Cloud Logging/Monitoring).
Performance and scale. Identify bottlenecks, improve database access patterns, and optimise latency and throughput as transaction volumes grow.
Production reliability. Build useful monitoring and alerting, investigate incidents, and turn root cause analysis into durable improvements.
Engineering quality. Write maintainable code, build meaningful unit, integration, and performance tests, and strengthen delivery through code reviews and CI/CD.
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