Location: Kuala Lumpur, Maluri
Employment: 1-Year Contract, renewable annually; conversion to Permanent in the third year
Work Mode: Hybrid, Shift-based
Shift: 9:00 AM–6:00 PM / 5:00 PM–12:00 AM
Rest Days: 2 rest days per week, scheduled based on roster and not fixed on Saturday or Sunday

Responsibilities

Support cloud service delivery, including account provisioning, service activation, configuration and deployment.
Provide L1 technical support and basic troubleshooting for cloud-related issues.
Handle customer service requests, incidents and technical enquiries, with proper escalation when required.
Support multiple cloud platforms, including AWS, Azure, Alibaba Cloud and Tencent Cloud.
Monitor and follow up on incidents and service requests until resolution.
Maintain operational data and reports using Excel and Google Sheets.
Coordinate with Technical, Sales and Procurement teams to ensure timely service delivery.
Continuously develop cloud technical knowledge through training and quarterly assessments.

Requirements

Experience in cloud support, technical support, IT operations, service delivery or related roles.
Welcome cloud related fresh graduate to apply.
Basic understanding of cloud infrastructure, networking, virtual machines and cloud services.
Strong troubleshooting, analytical and problem-solving skills.
Proficient in Excel and Google Sheets.
Able to manage multiple tasks in a fast-paced environment.
Proficiency in Mandarin is mandatory, as the role requires direct communication with Mandarin-speaking clients.
Able to communicate effectively in English.
Willing to work rotating shifts.
AWS, Azure, Alibaba Cloud or Tencent Cloud knowledge or certification is an advantage.

云交付支持工程师

工作地点： Kuala Lumpur, Maluri
工作性质： 1年合约，每年续签；第三年转为永久员工
工作模式： 弹性办公 / 轮班制
工作班次： 9:00 AM–6:00 PM / 5:00 PM–12:00 AM
休息安排： 每周休息2天，按排班安排，休息日不固定为星期六或星期日

工作职责

负责云服务交付，包括账号开通、服务启用、基础配置及部署。
提供 L1 技术支持，对云服务相关问题进行基础故障排查。
处理客户服务请求、故障及技术咨询，必要时进行技术升级。
接触并支持 AWS、Azure、Alibaba Cloud、Tencent Cloud 等多云平台。
持续跟进故障及服务请求，直至问题解决。
使用 Excel、Google Sheets 维护运营数据及报表。
与技术、销售及采购团队协调，确保云服务及时完成交付。
通过培训及季度专业考核，持续提升云计算相关技术知识。

任职要求

具备云支持、技术支持、IT 运维、服务交付或相关工作经验。
欢迎相关科系的应届毕业生。
具备基础云计算、网络、虚拟机及云服务知识。
具备良好的故障排查、分析及问题解决能力。
熟练使用 Excel 及 Google Sheets。
能够在快节奏环境下同时处理多项任务。
中文沟通能力为必须条件，因岗位需要直接对接中文客户。
具备良好的英文沟通能力。
能够接受轮班工作安排。
具备 AWS、Azure、Alibaba Cloud、Tencent Cloud 相关知识或认证者优先。

Pay: RM4,000.00 - RM6,000.00 per month

Work Location: Hybrid remote in Cheras (Kuala Lumpur)

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