Drives the clinic's licensing and accreditation process by ensuring facility layouts, SOPs, and medical equipment strictly meet Singapore -Ministry of Health (MOH) and Healthcare Services Act (HCSA) regulatory requirements prior to launch.
Bring ideas from the ground, collaborate with MFT to align priorities, secure necessary support, and ensure seamless execution of initiatives that drive both top and bottom-line results. (e.g. promotions, campaigns, packages, partnerships and community activities). Measure the return on every initiative, and refine or stop what isn’t working.
Oversee and train associates on professional, efficient and exceptional client service (lead by example), to include client education, preventive care, pet health needs, clinic services, marketing campaigns, and other related information; effectively resolve client issues.
After clinical consultation, help suitable patients progress through quotation, scheduling, logistics and booking for recommended surgical or non-surgical treatment