Uphold proper accountability, security, and management of operational assets including inventory, keys, access cards, controlled documents, and related resources.
Ensure the function’s operational efficiency and a smooth cross-border client experience through product set-up walkthroughs and the documentation process, facilitate documentation signing, and resolve client queries around KYC outreach, transaction confirmation and follow-ups.
Responsible for Liaised with the backend departments to ensure every digital campaign is live on time and updating clients on weekly and monthly reports.
Periodic Review and File Maintenance: Oversee the update of KYC records through periodic reviews, event-driven updates, and remediation exercises. Ensure client documentation remains accurate, complete, compliant, and properly recorded in internal systems.
Works in a cross functional capacity to coordinate the activities of all Marken teams and agents to fit with customer requirements and meet network policies and processes.