Account health monitoring: Maintain health artefacts such as feature adoption, API and integration health, and hygiene KPIs. Proactively recommend enhancements to prevent issues.
Prior experience in customer service, call centers, hospitality, or sales is preferred. We also welcome fresh graduates who have demonstrated strong communication skills and exposure to customer interactions.
Serve as the senior escalation and risk leader for delivery-related issues, proactively identifying and addressing risks before they impact client confidence, health scores, or revenue.
Manage Client Operations: Support the RM team with clients' day-to-day operational matters, including information processing, research, and feedback consolidation. Ensure all outstanding tasks are properly documented and handed over at the end of each shift.
Multiple cold market platforms (more than other companies) provided for you to bring in sales & excel in the role. No need to prospect friends and family if you don't wish to.