The role requires strong ownership, with the ability to assess enquiries independently, coordinate with relevant stakeholders and follow cases through to appropriate resolution.
Responsible for Liaised with the backend departments to ensure every digital campaign is live on time and updating clients on weekly and monthly reports.
Digital Tools & Systems Enablement: Master and leverage the company’s digital tools, proprietary portals (like eZCS), and apps to address client requests and resolve transactional inquiries.