Payment Processing: Accurately process payments, issue official tax invoices, receipts, and maintain cashiering reconciliation in line with financial guidelines.
Inventory Management : Monitor stock levels of merchandise items and informing superior when restocking is necessary and assist in receiving and storing deliveries. To perform monthly stocktake counting.
Respond to customer inquiries regarding product availability, location, and basic information, escalating complex questions to senior staff when necessary.
Respond to customer inquiries regarding product availability, location, and basic information, escalating complex questions to senior staff when necessary.
Accurately document all customer interactions, feedback, and resolutions in the Customer Relationship Management (CRM) system, ensuring data integrity and providing insights for service improvement.