Maximise client value and support client retention by delivering consistently high-quality service, fostering strong client relationships and maintaining high levels of client satisfaction.
Works in a cross functional capacity to coordinate the activities of all Marken teams and agents to fit with customer requirements and meet network policies and processes.
Works in a cross functional capacity to coordinate the activities of all Marken teams and agents to fit with customer requirements and meet network policies and processes.
Responsible for Liaised with the backend departments to ensure every digital campaign is live on time and updating clients on weekly and monthly reports.
Periodic Review and File Maintenance: Oversee the update of KYC records through periodic reviews, event-driven updates, and remediation exercises. Ensure client documentation remains accurate, complete, compliant, and properly recorded in internal systems.
Works in a cross functional capacity to coordinate the activities of all Marken teams and agents to fit with customer requirements and meet network policies and processes.