Needs Assessment & Solution Design: Conduct in-depth needs assessments, collaborate with technical pre-sales and solutions architects to design tailored ICT and cloud solutions that address client requirements and deliver measurable business value.
Negotiate Deals & Manage Profitability: Negotiate pricing, service fees, and contract terms to secure profitable business deals while maintaining client satisfaction.
To develop new business relationships by identifying suitable prospects and using various means of communication and visits to seek out suitable business opportunities. Understand Know-Your-Customer processes involved and carry out proper due diligence when on-boarding a new customer.
Provide structured, data‑driven feedback to HQ, supporting partner strategy, forecast accuracy, and alignment between global direction and local market realities.
5+ years in management consulting or internal corporate strategy, with direct ownership of client-ready strategy decks and executive steering committee materials
4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
Provide structured, data‑driven feedback to HQ, supporting partner strategy, forecast accuracy, and alignment between global direction and local market realities.
Performance Monitoring: Track and analyze key performance indicators (KPIs) related to security personnel and site operations. Identify areas for improvement and implement strategies to enhance service quality and efficiency.