Palletized shipments Collection Coordination: Follow up with pallet shipments requests and send daily email pre-alerts on pallet shipments exports.
Missed Pickups: Follow up on missed PU cases, supporting the Customer Experience coordinator (CEC).
Support Tasks: Assist the CEC coordinator with package location, delivery, supplies requests. Provide support for Driver Follow up, Delivery Change Request, and undelivered packages follow-ups via email or phone.
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Liaising with Sales to ensure timely collection of customer payment.
Arrange delivery based on different inco-terms, assist company in delivery cost controls, prepare export documents such as BL, commercial invoices and packing list.
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Logistics arrangement: Issue documents such as packing lists and coordinate logistics services with third parties inside and outside of Hong Kong. Liaise with couriers (FedEx / UPS etc.) and ecommerce platforms (Shopify / Amazon etc.) on shipping related issues.
Inventory management: Responsible for periodic stock take.
Outbound Operations: Pick, inspect, and pack finished goods per shipping orders, print labels, and complete SAP outbound transactions. Support urgent shipments and overtime when needed.
Logistics & System Support: Create SAP routing tickets, handle shipment-related SAP operations, support new system introductions, and assist with inventory accuracy.
Perform other duties as assigned by Warehouse Supervisor.
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