Work with Managers to design and govern the end-to-end training flow.
Conduct process training for new hires (On-the-Job-Training) as well as refresher training for existing team members in the event of process/SOP change or knowledge gap identified.
Conduct upskilling or cross-skilling training to meet required team skillset needs to enable BAU.
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Perform and coordinate restore activities for business‑critical systems and applications, including support during disaster recovery tests and real incidents.
Analyze backup and restore failures, identify root causes, and implement corrective and preventive measures.
Contribute to performance tuning and optimization of backup environments regarding throughput, capacity, and availability.
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Customer consulting and support with regard to the services responsible for
Ensuring internal and external requirements, in particular with regard to regulatory, reporting, compliance and audit, within the scope of the issues under responsibility and using best practices
Operation, maintenance and maintenance of the infrastructure as well as providing powerful support for relevant systems, data maintenance, reporting and authorization management
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