· Optimize workflows based on high volume claims and achieve it within same day turnaround time.
· Liaise with and follow up with claimants, policyholders and agents on outstanding requirements (if any)
· Build collaborative relationships with and ensure that claims registration are well managed for both internal and external key stakeholders (i.e policyholders, distribution servicing rep, ) to achieve claims business objectives.
...
• Ensuring the processing and issuance of financial documents are accurate and valid according to the investigation findings from the evidence and task workflows. Supports the SOC manager on the overall areas of Returns for the whole E2E supply chain.
• Close coordination work with central governance and relevant stakeholders to achieve and maintain high service level to ensure customer satisfaction
• Have the knowledge and experience to operate returns in compliance with the customs laws & regulations
...
· Optimize workflows based on high volume claims and achieve it within same day turnaround time.
· Liaise with and follow up with claimants, policyholders and agents on outstanding requirements (if any)
· Build collaborative relationships with and ensure that claims registration are well managed for both internal and external key stakeholders (i.e policyholders, distribution servicing rep, ) to achieve claims business objectives.
...
Oversee customer service operations to ensure clear communication, effective issue resolution, and a positive end to end customer experience across all touchpoints.
Drive continuous improvement initiatives to simplify claims and service processes, improve turnaround time, and enhance customer and provider satisfaction.
Build, develop, and lead high‑performing teams, establishing clear accountability, capability development, and succession planning
...