Champion continuous improvement by leveraging data, industry benchmarks, and stakeholder feedback to evolve regional and country practices.
Own the forward-looking roadmap for these domains, anticipating where markets may face workforce, vendor, process, or performance constraints before they escalate.
Own end-to-end workforce optimization, including forecasting, capacity planning, and real-time service level management.
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Integrate applications with relational or NoSQL databases, third-party systems, APIs and cloud services to support end-to-end business processes.
Translate business and functional requirements into practical technical designs, reusable application components and maintainable software solutions.
Develop and deploy applications on cloud platforms such as Microsoft Azure, AWS or Google Cloud Platform in accordance with approved architecture and security standards.
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Strong experience in CRM and SAP operations and optimization; experience in manufacturing or industrial operations is preferred
Strong analytical and data-driven problem-solving skills, with the ability to independently conduct process diagnosis, gap analysis, and improvement design
Proven ability to lead cross-functional teams and deliver process optimization and digital improvement projects on time
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Experienced in understanding end-to-end business processes, designing scalable digital solutions, coordinating with stakeholders, and working with development team in an Agile Scrum setup
Experienced in planning and coordinating solution rollouts/ go-lives, release roadmaps, as well as driving change management and user enablement in a structured manner
Strong analytical and problem-solving orientation; leadership and project management experience preferable
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Perform telesales activities for insurance products, including Auto Insurance and Credit Life Insurance.
Manage insurance claim cases from receiving the offer letter from the insurance company through to the successful payment and settlement with the Company.
Promote the Company’s mobile application to customers and encourage non-app users to adopt digital services, including FPX transactions.
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Own opportunity qualification, forecast discipline, deal progression, and quarterly target achievement across SSG IDG offerings.
Collaborate with hardware sales, solution consultants, delivery, finance, product teams, and partners to shape integrated device-plus-services proposals.
Lead the consultative sales lifecycle from discovery and business case development through proposal, stakeholder alignment, contracting, and closure.
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Treat regulated constraints as first-class product inputs — licensing scope, CDD/KYC and limits, sanctions/PEP screening, transaction monitoring, data residency and privacy. Know which are hard launch gates and which are forward-readiness.
Apply AI where it earns its place — define what it's allowed to decide, where a human stays in the loop, how it's evaluated, and what it does when unsure. Every AI-surfaced number traces back to a real record.
Ship against external gates — build feature-complete behind flags; go live per rail as each partner and regulatory gate clears.
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Build strong partnerships with country IT, service desk, engineering, infrastructure and business teams through regular service reviews, clear communication, proactive risk management and effective escalation.
Define and execute a roadmap for service improvement, automation, observability and operational analytics based on incident trends, stakeholder feedback and measurable business impact.
Establish engineering standards for operational tooling and automation, including secure design, testing, monitoring, auditability, rollback controls and appropriate human oversight.
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Build strong partnerships with country IT, service desk, engineering, infrastructure and business teams through regular service reviews, clear communication, proactive risk management and effective escalation.
Define and execute a roadmap for service improvement, automation, observability and operational analytics based on incident trends, stakeholder feedback and measurable business impact.
Establish engineering standards for operational tooling and automation, including secure design, testing, monitoring, auditability, rollback controls and appropriate human oversight.
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