Collaborate with various teams maintaining the focus on deescalate initiatives ensuring service on time delivery. Always provide seamless coordination and resolution of escalated cases.
We are looking for a System Engineer to provide high-quality support for enterprise backup and recovery solutions. The role involves troubleshooting technical issues, managing backup operations, and assisting customers with system performance and reliability. The ideal candidate should have strong technical troubleshooting skills and the ability to deliver excellent customer service.
The successful candidate will be responsible for developing and implementing change management strategies, conducting change impact assessments, managing stakeholder engagement, coordinating communication and training activities, and monitoring change adoption and organisational readiness.