Coordinate cross-functionally with Warehouse, Customer Experience, Supply Chain, and Logistics teams to support operational requirements, showroom replenishments, and continuous improvement initiatives across outbound operations.
Experience managing transport and last-mile delivery operations, with a strong understanding of end-to-end outbound processes from order release through successful customer delivery.
Proficient in TMS, ERP, or similar operational systems, with the ability to analyse performance data, identify trends, and drive data-backed corrective actions.
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Act as a key point of contact for delivery-related inquiries, working closely with CX, customers, and partners to resolve issues such as lost or damaged orders
Manage the end-to-end returns process, including scheduling pickups, tracking shipments, coordinating warehouse receipt, and ensuring accurate system updates
Identify trends in return reasons, flag recurring issues, and support CX with timely updates and exception handling
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Act as a key point of contact for delivery-related inquiries, working closely with CX, customers, and partners to resolve issues such as lost or damaged orders
Manage the end-to-end returns process, including scheduling pickups, tracking shipments, coordinating warehouse receipt, and ensuring accurate system updates
Identify trends in return reasons, flag recurring issues, and support CX with timely updates and exception handling
...