You will keep our customers happy. You will be responsible for maintaining a high level of customer satisfaction across all our platforms (Facebook, Instagram, TikTok, Shopee), ensuring every interaction is positive.
You will help us get better. You will contribute to the continued development and improvement of our customer service by identifying areas where we can smooth out processes or improve the experience.
You will coordinate with operations. You will work closely with warehouse personnel to monitor service levels, ensuring that orders are being fulfilled correctly and solving any shipping issues that arise.
...
Customer Support
Sales Skills
Communication Skills
Problem Solving
Product Knowledge
Order Processing
CRM Software
Upselling Techniques
Active Listening
Time Management
E-commerce Platforms
Conflict Resolution
Core Skills
Proficient in Figma (UI design
design systems
prototyping)
Hands-on experience with WordPress and Elementor
Strong understanding of mobile UX/UI best practices
Ability to design digital assets for marketing: social media
EDMs
banners
Bonus: Video editing and AI-generated video knowledge
Core Skills
Proficient in Figma (UI design
design systems
prototyping)
Hands-on experience with WordPress and Elementor
Strong understanding of mobile UX/UI best practices
Ability to design digital assets for marketing: social media
EDMs
banners
Bonus: Video editing and AI-generated video knowledge