Attend to customers’ requisition at Nirvana Memorial Centre. 处理客户在富贵纪念馆的各项需求。
Check and monitor the room keys and facilities of Memorial Hall. 检查和监督纪念馆房间钥匙及相关设施。
Liaise with Housekeeping department for the general cleaning of the Memorial Hall, make sure the items provided to the customer are in order such as hand towel, bath towel, shampoo and others. 与客房清洁部门协调,确保纪念馆的清洁工作到位,并确认提供给客户的用品齐全,如手巾、浴巾、洗发水等。
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Attend to customers’ requisition at Nirvana Memorial Centre. 处理客户在富贵纪念馆的各项需求。
Check and monitor the room keys and facilities of Memorial Hall. 检查和监督纪念馆房间钥匙及相关设施。
Liaise with Housekeeping department for the general cleaning of the Memorial Hall, make sure the items provided to the customer are in order such as hand towel, bath towel, shampoo and others. 与客房清洁部门协调,确保纪念馆的清洁工作到位,并确认提供给客户的用品齐全,如手巾、浴巾、洗发水等。
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Data Management & Reporting: Maintain accurate records of customer interactions, prepare daily/weekly productivity and sales reports, and ensure all documentation (DO, Invoice, and Quotations) is processed according to Company SOPs.
Process Improvement: Identify recurring service issues or product defects in the market and suggest actionable improvements to enhance operational efficiency and customer loyalty.
Quality Control Support: Assist in investigating product quality issues at the customer level and participate in service quality audits (e.g., ISO 9001:2015 standards, HACCP).
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