-Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
-Maintains and updates electronic and/or hard copy records as required.
Other duties as assigned. No cold calling required.
Customer Service
Salesmanship
Product Knowledge
Merchandising
Point of Sale (POS)
Inventory Management
Teamwork
Communication Skills
Problem Solving
Time Management
Adaptability
Attention to Detail
Assist new member enrollment and issue memberships cards
Maintain customer relationship by providing program and service information, attend to inquiries
Resolves product or service problems by clarifying the members and merchants complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction; and following up to ensure resolution
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Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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