Act as the primary on-site interface with customers, providing timely communication, resolving technical and project issues, and maintaining strong customer relationships.
Work closely with engineering, manufacturing, procurement, logistics, and project teams to ensure seamless coordination throughout the project lifecycle.
Supervise commissioning, SAT (Site Acceptance Test), troubleshooting, punch list clearance, and project handover activities.
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Eco-Shop Marketing Berhad is one of Malaysia’s fastest-growing retail chains for household and essential goods, proudly serving communities nationwide. With over8,900 dedicated employees, we are committed to delivering quality products at affordable prices while creating memorable shopping experiences for our customers. We believe in building a team that is as committed to our mission as we are and we invite you to be part of our journey.
Tanggungjawab:
Memberikan khidmat pelanggan dengan cemerlang dan jawab pertanyaan
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Own a customer's case end-to-end across email, chat, and phone.
Resolve most cases independently using judgment and product and policy knowledge, consulting on the right resolution path for non-standard scenarios and escalating compliance breaches early.
Anticipate what the customer needs next and pre-empt issues rather than reacting, navigating multiple tools and systems fluently to deliver a personalised, joined-up service experience.
...
Eco-Shop Marketing Berhad is one of Malaysia’s fastest-growing retail chains for household and essential goods, proudly serving communities nationwide. With over8,900 dedicated employees, we are committed to delivering quality products at affordable prices while creating memorable shopping experiences for our customers. We believe in building a team that is as committed to our mission as we are and we invite you to be part of our journey.
Tanggungjawab:
Memberikan khidmat pelanggan dengan cemerlang dan jawab pertanyaan
...