Timeliness of successful implementation of initiatives.
Attending walk-in customers professionally by providing the correct information about products and services, line registration, other requisitions, or complaints by following the latest policies and processes.
Create engagement and generate revenue growth at the branch.
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Respond to customer’s requests for service. This includes orders for those customers under warranty/contract and for customers requiring per incident support.
Manage pick-up and transhipment activities
Respond to customer’s requests for the status of the order (sales and support) this includes the appropriate escalation paths as defined by the process.
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Workload & Resource Management: Proactively manage team capacity, leave planning, shift coverage, and business continuity requirements.
Quality & Accuracy Assurance: Validate team reporting, operational updates, and compliance requirements to ensure information shared with stakeholders is accurate, reliable and timely.
Customer & Service Delivery Management: Ensure service levels are met, proactively manage customer expectations, and drive timely resolution of operational issues and escalations.
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Workload & Resource Management: Proactively manage team capacity, leave planning, shift coverage, and business continuity requirements.
Quality & Accuracy Assurance: Validate team reporting, operational updates, and compliance requirements to ensure information shared with stakeholders is accurate, reliable and timely.
Customer & Service Delivery Management: Ensure service levels are met, proactively manage customer expectations, and drive timely resolution of operational issues and escalations.
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Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries.
Influences changes to production and/or shipping schedules and price changes.
May identify and follow up on business opportunities.
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