Vendor & Procurement Coordination: Manage relationships and delivery timelines with external vendors for cafe equipment (espresso machines, refrigeration), furniture, fixtures, and POS systems.
Permit & Compliance Tracking: Ensure all necessary local council permits, licensing, and safety certifications are tracked and obtained before the official launch.
Handover & Operations Setup: Coordinate the final handover from the construction team to the cafe operations team, ensuring deep cleaning, equipment testing, and stocking are completed seamlessly.
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Optimize marketing investments, manage budgets effectively, and drive financial performance including topline and bottom line through strategically growing the right brand mix and margin mix.
Localize and adapt regional/global activations for the MYSG market, ensuring excellence in execution and brand consistency.
Partner cross‑functionally with Sales, Trade marketers, Regulatory, and regional teams to lead the business direction and launch execution
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Ensure close cooperation with the Operational Care Center (OCC) to optimize customer experience, while monitoring and increasing customer automation through the eTouch Automation dashboard in collaboration with the OCC.
Focus on continuous improvement of processes and controls, including customer case management through KN Service Moments, ensuring consistent delivery against the customer promise and maintaining complete and accurate customer contact data, service data, system updates and customer reporting for SME customers.
Define, monitor and manage Service Level Agreements (SLAs) within KN Service Moments, addressing performance issues as required.
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Ensure close cooperation with the Operational Care Center (OCC) to optimize customer experience, while monitoring and increasing customer automation through the eTouch Automation dashboard in collaboration with the OCC.
Focus on continuous improvement of processes and controls, including customer case management through KN Service Moments, ensuring consistent delivery against the customer promise and maintaining complete and accurate customer contact data, service data, system updates and customer reporting for SME customers.
Define, monitor and manage Service Level Agreements (SLAs) within KN Service Moments, addressing performance issues as required.
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You are responsible for food preparation and the cash registry in ensuring adherence to the guidelines stipulated in IKEA Concept Documentation and IKEA Safety & Security Risk Manual.
You ensure a safe working environment for co-workers and customers in accordance with prevailing local health and safety regulations and HACCP standards.
You act in accordance with the IKEA Sustainability Direction and work with the team to take actions that contribute to sustainability, such as waste management.
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Foster strong relationships with both clients and internal team members to ensure effective communication and problem-solving.
Develop new accounts, services existing Customers; expand product range and usage in the assigned territory with a proactive mindset that focuses on exceeding sales growth.