Respond to general customer enquiries professionally and escalate technical, coverage, complaint or authority-related matters to the appropriate Claims Handler or Claims Manager.
We are seeking a highly skilled, customer-centric Senior Customer Success Engineer (CSE)specializing in enterprise Next-Generation Firewall (NGFW) environments. In this role, you willact as the principal technical advisor and hands-on deployment specialist ensuring ourenterprise customers maximize the value, adoption, and security posture of their entire NGFWinfrastructure.
Collaborate cross-functionally with internal Sales and Business Development teams to share market feedback, co-develop regional sales strategies, and drive long-term revenue growth.