Collaborate with UI/UX designers, product managers, and other stakeholders to translate design mockups and requirements into functional and engaging user experiences.
Collaborate with UI/UX designers, product managers, and other stakeholders to translate design mockups and requirements into functional and engaging user experiences.
Stakeholder & Vendor Collaboration: Coordinate with business analysts, clients, and testing managers to drive functional alignment, verify SIT/UAT/performance testing, and deliver high-quality technical results.
Risk & Issue Management: Track and manage technical delivery risks, proactively identifying bottlenecks in the upgrade process and providing regular updates to the TDM.
Stakeholder & Vendor Collaboration: Coordinate with business analysts, clients, and testing managers to drive functional alignment, verify SIT/UAT/performance testing, and deliver high-quality technical results.
Risk & Issue Management: Track and manage technical delivery risks, proactively identifying bottlenecks in the upgrade process and providing regular updates to the TDM.
We are seeking a highly skilled, customer-centric Senior Customer Success Engineer (CSE)specializing in enterprise Next-Generation Firewall (NGFW) environments. In this role, you willact as the principal technical advisor and hands-on deployment specialist ensuring ourenterprise customers maximize the value, adoption, and security posture of their entire NGFWinfrastructure.
Own and resolve customer cases: manual order releases, credit-block and proforma scenarios, detour orders, urgent/expedited orders and high-value or sensitive customer situations
Stakeholder & Vendor Collaboration: Coordinate with business analysts, clients, and testing managers to drive functional alignment, verify SIT/UAT/performance testing, and deliver high-quality technical results.