Triage incidents affecting model availability — provider instability, connection resets, timeouts, regional slowness — determine whether the cause is platform-side or upstream, and drive to resolution with vendors where required
Regional Rollout: Assess operational impacts across multiple country markets, ensuring local operations teams are fully equipped and ready for major platform cutovers.
Own the governance and standards for Security Plan submissions across CIOO and product teams - including templates, minimum evidence expectations, and quality benchmarks.
Ensure data integrity and compliance by performing accurate data entry, maintaining booking records, and generating reports to support operational tracking and decision-making.
Partner closely with regional sales teams to understand pipeline health and implement marketing initiatives that support pipeline progression and revenue.