Stakeholder Collaboration: Collaborate with IT teams from the regional and local stakeholders (IT and Business Team), understanding processes which relate to the IT overall processes to ensure the optimization and security requirements.
Configure and optimize workflow management platforms, digital processes, dashboards, automations and reporting solutions, with ClickUp currently being the primary platform.
You will engage stakeholders to understand business objectives, operational requirements and customer needs, and translate them into clear business, functional and technical requirements.
Act as the regional custodian for business application governance and ensure adherence to Global and APAC operating models, support processes, controls, and service management practices.
You will engage stakeholders to understand business objectives, operational requirements and customer needs, and translate them into clear business, functional and technical requirements.
Manage the product backlog by creating detailed user stories, defining acceptance criteria, and working closely with development teams throughout delivery.
Work with the Admin team to review Operating Procedure (SOP), Admin Process Document (APD), Claim Rules Arrangement (CRA). This includes providing feedback and recommendation for improvement and align with client requirements and operational process.
Analytics Prototyping: Develop proof-of-concepts and analytics prototypes that minimize payroll errors, reduce processing time, and address validation challenges.
Collaborate with business teams to understand citizen/business needs using human-centric, visual methods such as service journeys, and develop the appropriate business case.