Support QAQC Manager in certification body, audit coordination, certification activities, and departmental improvement projects.
Monitor, maintain, and manage the validity of product certifications, approvals and applicable standards to ensure continuous compliance with regulatory, certification, and customer requirements.
Control, maintain, and distribute ISO documented information, procedures, work instructions, records, and Technical Files in accordance with established document control procedures.
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Maintain and service assigned distributor, retailer, reseller, and channel accounts, including regular follow-up on orders, stock availability, delivery status, product information, pricing updates, payment status, and operational matters.
Develop new distributor, retailer, reseller, corporate buyer, or channel accounts as assigned or approved by Management.
Assist in product listing, SKU setup, pricing preparation, promotion setup, merchandising display, product arrangement, and sales channel execution.
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Store Presentation: Ensure the sales floor is well-presented, products are displayed effectively, and promotional materials are current.
Outreach & Promotion: Actively participate in promotional activities, product launches, and potentially represent the company at events or off-site locations as required.
Reporting & Administration: Maintain accurate customer records & sales reports. Perform basic sales-related administrative tasks using Microsoft Office.
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Design, implement, and oversee programs that reinforce employee engagement, recognition, wellbeing, and diversity, equity & inclusion (DEI).
Monitor employee sentiment through surveys, feedback mechanisms, and pulse checks; analyze results and collaborate with leadership to drive actionable improvements.
Develop and deliver training, workshops, and communication campaigns that promote core cultural behaviours and leadership alignment.
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