Provide advice to the business on Data Protection matters including NDAs and contracts as applicable.
Oversee outsourced or co-sourced provision as applicable to support Data Protection for APAC
Escalate serious matters including breaches and risk incidents involving Data Protection controls to the Singapore and Labuan Boards and the UK /Group DPO and UK Head of Compliance.
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Focus on centralizing all product-related requests from all fronts of Singapore departments and putting them into well-written business requirement documents (BRD)
Coordinate with other Product Managers to ensure proper product design can fulfill Cross Border business needs. Prepare and conduct necessary tests
Manage feature rollout closely with business with training, deployment planning, day-to-day support, feedback gathering, etc.
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Drive co-sell pipeline development and revenue growth — identify, qualify, and advance joint opportunities with public sector end-customers, articulating the differentiated value of the partner's AI models deployed on AWS infrastructure (including GovCloud and classified environments)
Navigate public sector compliance and security requirements as they pertain to the partner's model deployment, data residency, and end-customer procurement pathways
3+ years of business development, partnership management, or sourcing new business experience
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Drive co-sell pipeline development and revenue growth — identify, qualify, and advance joint opportunities with public sector end-customers, articulating the differentiated value of the partner's AI models deployed on AWS infrastructure (including GovCloud and classified environments)
Navigate public sector compliance and security requirements as they pertain to the partner's model deployment, data residency, and end-customer procurement pathways
3+ years of business development, partnership management, or sourcing new business experience
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Main point of contact and facilitates resolution for first level service escalations.
Proactively seek solutions to improve operational efficiency and quality by working with product, operation and policy teams, keeping the SoPs updated at all times.
Measures Service Provider service quality and core metrics against SLA Lead cadenced operational reviews with vendor and process area and ensures consistent operational reporting.
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Staff Handling (Employee Lifecycle): Manage all employee lifecycle administration from pre-onboarding to exit, including employment contracts, personnel file management, probation reviews, internal transfers, and offboarding formalities.
Employee Relations: Serve as the primary point of contact for employee inquiries and grievances; handle sensitive cases professionally, ensuring compliance with company policies and the Hong Kong Employment Ordinance.
Performance & Probation Management: Coordinate probationary reviews and performance appraisal cycles; guide managers and staff through performance improvement or confirmation processes.
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Participate and support the implementation of initiatives that promote a customer-first culture across all touchpoints.
Assist in reporting, monitoring and analyzing customer feedback, including Net Promoter Score (NPS) results, to identify service improvement opportunities.
Coordinate and design internal communications and engagement activities to promote the G.R.E.A.T program.
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