200+ BPO KPO Jobs in Malaysia | Job Vacancies | June 2026 | Ricebowl
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HRO Team Lead - BPO Industry - George Town, Penang
MYR5,000 - MYR5,500 Per Month
George Town, Pulau Pinang
- Handle escalations and ensure timely issue resolution.
- Perform root cause analysis (RCA) and implement improvement plans.
- Collaborate with QA, Trainers, and stakeholders to improve operational efficiency. ...
Human Resources Management
Team Leadership
Skills Required
Human Resources Management
Team Leadership
Business Process Outsourcing (BPO)
Employee Relations
Operations Management
Performance Management
Training and Development
Recruitment and Onboarding
Problem-Solving
Communication Skills
+8
Posted
2 days ago
Chat Available
You can chat with the employer only after applying for this job.
MYR5,000 - MYR5,500 Per Month
George Town, Pulau Pinang
- Handle escalations and ensure timely issue resolution.
- Perform root cause analysis (RCA) and implement improvement plans.
- Collaborate with QA, Trainers, and stakeholders to improve operational efficiency. ...
Human Resources Management
Team Leadership
Skills Required
Human Resources Management
Team Leadership
Business Process Outsourcing (BPO)
Employee Relations
Operations Management
Performance Management
Training and Development
Recruitment and Onboarding
Problem-Solving
Communication Skills
+8
Posted
a month ago
Chat Available
You can chat with the employer only after applying for this job.
MYR5,000 - MYR5,500 Per Month
George Town, Pulau Pinang
- Handle escalations and ensure timely issue resolution.
- Perform root cause analysis (RCA) and implement improvement plans.
- Collaborate with QA, Trainers, and stakeholders to improve operational efficiency. ...
Human Resources Management
Team Leadership
Skills Required
Human Resources Management
Team Leadership
Business Process Outsourcing (BPO)
Employee Relations
Operations Management
Performance Management
Training and Development
Recruitment and Onboarding
Problem-Solving
Communication Skills
+8
Posted
a month ago
Undisclosed
- Support the creation and delivery of training materials, broadcasts and awareness campaigns on Integrated Management System (IMS), quality and environmental topics for employees.
- Collaborate with team members on special projects or assignments related to quality and environmental initiatives.
- Maintain accurate and organized documentation related to quality and environmental activities. ...
Posted
6 days ago
Undisclosed
- Support the creation and delivery of training materials, broadcasts and awareness campaigns on Integrated Management System (IMS), quality and environmental topics for employees.
- Collaborate with team members on special projects or assignments related to quality and environmental initiatives.
- Maintain accurate and organized documentation related to quality and environmental activities. ...
Posted
7 days ago
Undisclosed
Outram
- Undertake any other ad-hoc assignments
- Minimum Diploma in Accounting or its equivalent
- At least 3 years of relevant experience with public accounting firms or in similar capacity ...
Posted
a day ago
SGD3,500 - SGD3,500 Per Month
Singapore
- · Support the Team Leader in the execution of work required including and not restricted to the preparation of the clients’ accounts, preparation or review of clients’ quarterly GST returns, etc.
- · Provide guidance to junior staff
- · Ensure firm’s service standards and clients’ reporting deadlines are met ...
Posted
15 hours ago
Undisclosed
- Ensure correct data is captured for risk assessments to be made using the existing systems, e.g. ICS/ECS, DPSS.
- Ensure correct data is captured for shipment movement through the Network in accordance to Global SOP and compliance to Customs requirements.
- Ensure correct data is captured for track and trace functions. ...
Posted
3 days ago
Undisclosed
George Town
- Collaborate with internal teams and clients to understand hiring needs
- Build and maintain a strong candidate pipeline
- Ensure a smooth and positive candidate experience ...
Posted
4 days ago
Undisclosed
- Collaborate with internal teams and clients to understand hiring needs
- Build and maintain a strong candidate pipeline
- Ensure a smooth and positive candidate experience ...
Posted
4 days ago
Undisclosed
KL City
- Collaborate with internal teams and clients to understand hiring needs
- Build and maintain a strong candidate pipeline
- Ensure a smooth and positive candidate experience ...
Posted
4 days ago
Undisclosed
KL City
- Provide transparent, data-driven reporting to internal stakeholders on vendor performance.
- Build and maintain strong working relationships with BPO partners to ensure accountability and effective communication.
- 1–2 years of experience in BPO operations, telesales support, merchant management, or a related commercial function. ...
Posted
18 days ago
Undisclosed
Singapore
- Implement and optimise customer service processes including chat-bot and AI in alignment with company goals.
- Monitor and analyse customer feedback to identify improvement opportunities.
- Maintaining good relationship with BPO clients and explore business opportunities. ...
Posted
3 days ago
Undisclosed
- Identify process improvement opportunities and support implementation.
- Collaborate with internal teams to ensure service quality and efficiency.
- Assist in monitoring network performance and security alerts. ...
Posted
2 days ago
Undisclosed
KL City
- Career development opportunities
- Build and maintain strong working relationships, utilising effective communication, with colleagues, Vendors, Functional Owners and GRS support teams, such as Risk and Procurement.
- Act as the primary relationship manager, responsible for developing and implementing strategic standards and procedures to ensure relationship effectiveness. ...
Posted
17 days ago
Manjeet Singh (Proprietor Of Talent Unlimited)
SGD16,667 - SGD20,833 Per Month
WFH
Remote
- Location: Work From Home (Candidates based in Noida preferred)
- Experience: 1–2 Years
- Qualification: Graduate (Any Stream) ...
Posted
8 days ago
Transcosmos Malaysia Sdn Bhd
MYR3,500 - MYR4,500 Per Month
KL City
- Conduct intraday performance monitoring, track key metrics (e.g., service level, occupancy, adherence), and make real-time adjustments to address volume fluctuations.
- Collaborate closely with operations, team leaders, and other stakeholders to address workforce-related challenges and improve overall performance.
- Manage monthly payroll processing, including attendance tracking, overtime calculations, and ensuring accuracy in payroll-related data. ...
Posted
11 days ago
Undisclosed
KL City
- Act as the primary liaison between the company and external agencies, ensuring seamless communication and service delivery.
- Monitor and assess agency performance regularly to ensure service quality meets business expectations.
- Oversee full contract lifecycle management together with the legal team, including onboarding of new vendors, negotiation, and execution of agreements with agencies. ...
Posted
12 days ago
Undisclosed
KL City
- Work with partners and internal teams to align on campaign execution and promotional activities.
- Assists affiliates to understand Shopee tools, features, and best practices to drive their success.
- Coordinate with teams (e.g., marketing, analytics, product) to resolve issues and support smooth operations. ...
Posted
15 days ago
LOUIS DREYFUS COMPANY ASIA PTE. LTD.
SGD5,000 - SGD5,000 Per Month
Singapore
- The Global BPO Treasury –ASIA operationsaims atproviding internal consulting services, technical and functional support toFinance departments of LDC. He or she will be accountable for the following activities:
- Project Management/Regional coordination (20%)
- · Lead the local project team for Australia project from the Singapore Head desk, and support to make sure they comply with the treasury and accounting core model ...
Posted
7 days ago
Undisclosed
Singapore
- Implement and optimise customer service processes including chat-bot and AI in alignment with company goals.
- Monitor and analyse customer feedback to identify improvement opportunities.
- Maintaining good relationship with BPO clients and explore business opportunities. ...
Posted
17 days ago
SGD3,500 - SGD4,500 Per Month
Singapore
- Undertake any other ad-hoc assignments
- Minimum Diploma in Accounting or its equivalent
- At least 3 years of relevant experience with public accounting firms or in similar capacity ...
Posted
a month ago
Undisclosed
- Ensure correct data is captured for risk assessments to be made using the existing systems, e.g. ICS/ECS, DPSS.
- Ensure correct data is captured for shipment movement through the Network in accordance to Global SOP and compliance to Customs requirements.
- Ensure correct data is captured for track and trace functions. ...
Posted
24 days ago
Undisclosed
- Ensure correct data is captured for risk assessments to be made using the existing systems, e.g. ICS/ECS, DPSS.
- Ensure correct data is captured for shipment movement through the Network in accordance to Global SOP and compliance to Customs requirements.
- Ensure correct data is captured for track and trace functions. ...
Posted
24 days ago
JEV Management & Trading
MYR8,000 - MYR10,000 Per Month
- Monitor and analyze operational metrics including Service Level, Average Speed of Answer (ASA), Average Handle Time (AHT), Occupancy, First Call Resolution (FCR), and Customer Satisfaction (CSAT).
- Identify and implement process improvements to enhance operational efficiency and service performance.
- Drive initiatives that improve productivity, customer experience, and operational effectiveness. ...
Posted
8 days ago
Undisclosed
Singapore
- Provide advice to the business on Data Protection matters including NDAs and contracts as applicable.
- Oversee outsourced or co-sourced provision as applicable to support Data Protection for APAC
- Escalate serious matters including breaches and risk incidents involving Data Protection controls to the Singapore and Labuan Boards and the UK /Group DPO and UK Head of Compliance. ...
Posted
12 days ago
MYR2,100 - MYR4,500 Per Month
KL City
- Manage Accounts Receivable (AR) and Accounts Payable (AP)
- Prepare invoicing, payment schedules, and follow up on collections
- Perform monthly bank reconciliations ...
Posted
a month ago
Undisclosed
Singapore
- Co-own the product roadmap with the Business Product Owner, keeping it aligned with company goals, member needs, and regulatory context.
- Prioritise features and enhancements based on evidence of user impact, business value, and technical feasibility.
- Communicate product direction, evidence, and progress to stakeholders at all levels of the organisation, including business owners, members, and regulators. ...
Posted
15 days ago
Undisclosed
KL City
- Maintain backlog at optimal levels while ensuring consistent achievement of end-to-end agent performance targets.
- Lead regular (bi-weekly) business reviews with BPO partners to evaluate performance, address gaps, and drive continuous improvement.
- Oversee contract governance, ensuring full compliance with agreed terms, and address any gaps related to contract adherence or service delivery. ...
Posted
20 days ago
Energy Market Authority (EMA)
Undisclosed
Singapore
- Analyse procurement data to surface trends and generate insights that support evidence-based decision making.
- A tertiary qualification in any discipline.
- At least three years of relevant experience in procurement. ...
Posted
7 days ago
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