Serve as the technical escalation point across related billing, AR, journaling, reporting, reconciliation, and collections applications to ensure continuity and resilience.
Own or support incident, problem, change, release, and service management activities related to the applications.
Ensure application risks, technical debt, obsolescence, vulnerabilities, audit findings, and compliance requirements are identified, prioritised, and managed proactively.
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Identifying root causes, trends, and process gaps, and driving improvements to reduce recurring billing issues and rework
Collaborating with cross-functional teams including Finance, Sales, Legal, Credit Management, Product Management, and Service Desks to achieve timely case resolution
Managing multiple disputes and prioritiese effectively while maintaining service quality and operational performance standards
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