Conduct consistent and persistent follow-ups with prospects, handle rejection professionally and continue pursuing suitable opportunities without easily giving up.
Arrange and support sales meetings and presentations and introduce the Company's services and solutions to potential clients in a clear and professional manner.
Maintain and update the sales pipeline and CRM, ensuring lead status, follow-up activities, opportunities and next actions are accurately recorded.
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Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of chat & ticket online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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Provide customer service on People & Culture related activities, such as inquiry resolution, request management, and troubleshooting
Supports P&C Chapters with feedback of business usage of HR processes, pain points and knowledge gaps
Stay up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SOPs/Work Instructions)
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Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of chat & ticket online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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Place, amend and cancel orders, liaising with other service partners in T&S Bitumen, including seeking MOA approval for any price change and surcharges waiving if required.
Handle credit enquiries and coordinate with credit or Sales team to provide credit solution, including check credit remaining balance and payment. Also resolve credit and payment issues. Credit Block Order Management – Monitor open orders, review order status and action blocked orders.
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