The Hotel & Co-Living Manager is responsible for overseeing the overall operations, occupancy, guest experience, tenant satisfaction, property maintenance, revenue performance, and team management of the hotel and co-living properties. The role ensures smooth daily operations, high service standards, operational efficiency, profitability, and compliance with company policies.

The manager acts as the primary person responsible for delivering exceptional guest and tenant experiences while maximizing occupancy and property performance.

Key Responsibilities

1. Property Operations Management

Oversee daily operations of hotel and co-living properties.
Ensure all rooms and common areas are maintained to company standards.
Monitor housekeeping, maintenance, security, and facility management activities.
Conduct regular property inspections and audits.
Ensure operational SOPs are implemented consistently.

2. Occupancy & Revenue Management

Drive occupancy and room sales performance.
Monitor room inventory and pricing strategies.
Work closely with sales and marketing teams to maximize bookings.
Analyze occupancy trends and recommend improvement strategies.
Manage OTA performance and direct booking channels.

3. Guest & Tenant Experience

Ensure excellent customer service throughout the guest and tenant journey.
Handle escalated complaints and resolve issues professionally.
Monitor online reviews and customer feedback.
Implement initiatives to improve customer satisfaction and retention.

4. Team Leadership & People Management

Lead, coach, and develop property operations teams.
Manage staffing schedules and manpower planning.
Conduct performance evaluations and coaching sessions.
Foster a culture aligned with company values.

5. Housekeeping & Facilities Management

Ensure rooms are ready according to check-in schedules.
Monitor cleanliness and housekeeping standards.
Coordinate preventive maintenance programs.
Manage vendor and contractor performance.

6. Financial & Budget Management

Manage operational budgets and expenses.
Monitor utility consumption and operating costs.
Identify cost-saving opportunities without compromising service quality.
Prepare monthly operational reports.

7. Compliance & Risk Management

Ensure compliance with local regulations and licensing requirements.
Maintain health, safety, and fire safety standards.
Handle incident investigations and reporting.

8. Community Building (Co-Living Focus)

Organize tenant engagement activities and community events.
Create a welcoming and inclusive living environment.
Encourage tenant interaction and community participation.
Monitor tenant wellbeing and satisfaction.

RequirementsEducation

Diploma or Bachelor's Degree in:
Hospitality Management
Hotel Management
Business Administration
Property Management
Tourism Management
Related fields

ExperienceManager Level

Minimum 5 years experience in:
Hotel Operations
Hospitality Management
Co-Living Operations
Property Management
Serviced Residence Operations
Minimum 2 years in leadership or managerial role.

Skills & CompetenciesOperational Excellence

Hotel Operations
Property Management
Facilities Management
Revenue Management

Leadership

Team Management
Coaching & Development
Conflict Resolution

Customer Service

Guest Experience Management
Complaint Handling
Service Recovery

Technical Skills

PMS (Property Management System)
Booking Platforms / OTA Management
Microsoft Office / Google Workspace
Data Analysis & Reporting

Preferred Qualifications

Experience managing multiple properties.
Experience in co-living, student accommodation, serviced apartments, or hospitality industry.
Knowledge of Airbnb, Booking.com, Agoda, and hotel reservation systems.
Strong understanding of revenue optimization strategies.
Experience managing properties with 100+ rooms/units.

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

Additional leave
Opportunities for promotion
Professional development

Ability to commute/relocate:

Johor Bahru: Reliably commute or planning to relocate before starting work (Preferred)

Location:

Johor Bahru (Preferred)

Willingness to travel:

100% (Preferred)

Work Location: In person

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Hotel - Co-Living Manager