Receive, record, and follow up on residents' and tenants' requests, complaints, maintenance issues, and feedback, ensuring timely coordination with the relevant departments for resolution.
Assist with the booking of common facilities, move-in and move-out arrangements, parcel and courier handling, and other resident-related services in accordance with established procedures.
Answer telephone calls, emails, and other correspondence professionally, maintaining accurate records of visitor logs, service requests, incidents, lost and found items, and other operational documentation.
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Product Strategy & Planning: Translate business needs into clear user stories, acceptance criteria, and feature roadmaps that align cross-functional teams toward common milestones.
User Research & Validation: Conduct user testing, feedback sessions, and competitive analysis to ground both design and feature priorities in real user behavior.
Design System Stewardship: Maintain and scale Hiredly’s design system to maintain visual consistency, accessibility, and fast design iteration across all web products.
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Love hospitality and making real guest smiles? Consider working with us at Wangsa Holdings Sdn Bhd, where we run welcoming hotels and dining spots focused on friendly service and local hospitality that supports our communities.
As a Manager you will build reliable daily operations and service routines that scale our guest experience. You will set up simple processes and team habits that help everyone deliver consistent, warm service.
Policy Compliance: Oversee the strict execution of reservation modifications, cancellations, and financial reconciliations in alignment with corporate standard operating procedures.
Guest Relations Lead: Serve as the primary brand ambassador and point of contact for guests throughout the entire pre-arrival, stay, and post-departure lifecycle.
Bespoke Arrivals: Coordinate property-specific arrival and departure protocols to ensure a seamless, high-touch guest transition.
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