• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).
Maintain IT asset inventory, technical documentation, and incident logs.
Ensure compliance with IT policies, procedures, and security best practices.
Support business-related technology projects, including advertising systems, card payment terminals, DuitNow, e-wallet integrations, and other digital initiatives.
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• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).
• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).
• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).
• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).
• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).