Receive, record, and follow up on residents' and tenants' requests, complaints, maintenance issues, and feedback, ensuring timely coordination with the relevant departments for resolution.
Assist with the booking of common facilities, move-in and move-out arrangements, parcel and courier handling, and other resident-related services in accordance with established procedures.
Answer telephone calls, emails, and other correspondence professionally, maintaining accurate records of visitor logs, service requests, incidents, lost and found items, and other operational documentation.
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Possess a solid understanding of business information and documents, including but not limited to financial reports, inventory records, and production schedules.
Leveraging BI tools to extract actionable insights from data. Ensure the accuracy and integrity of information within the ERP system, enabling informed decision-making at all levels.
Develop and implement system logic enhancements to support evolving business requirements.
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