A self-driven learner with the ability to quickly learn and apply new tools and techniques such as proprietary actuarial software and cash flow models
An appreciation for structured methodical research, critical thinking and problem-solving skills with an understanding for the application of these skills in the business environment
A natural curiosity to identify, investigate and explain trends and patterns in data
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A self-driven learner with the ability to quickly learn and apply new tools and techniques such as proprietary actuarial software and cash flow models
An appreciation for structured methodical research, critical thinking and problem-solving skills with an understanding for the application of these skills in the business environment
A natural curiosity to identify, investigate and explain trends and patterns in data
...
Train and develop staff to consistently perform to company standards
Lead in the planning, implementation, and follow up of store operational tasks and projects including but not limited to outbound events and sales networking activities
Control store expenses, including staffing, supplies, and services
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Train and develop staff to consistently perform to company standards
Lead in the planning, implementation, and follow up of store operational tasks and projects including but not limited to outbound events and sales networking activities
Control store expenses, including staffing, supplies, and services
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Define, set, and enforce Service standards across the customer journey, including customer handling, communication, documentation, invoicing, and approvals, ensuring accuracy, clarity, transparency, professionalism, customer understanding, audit readiness, and continuous team development.
Act as the escalation point for complex customer concerns and high-value cases, leading the team and coordinating internal stakeholders to ensure timely resolution, alignment with Porsche’s premium service standards, and protection of customer loyalty.
Collaborate and build strong relationships with internal and external stakeholders to manage capacity, prioritisation, approvals, and on-time delivery commitments.
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Accurately document all work performed, including parts and labour, to maintain complete repair records.
Use specialised diagnostic tools, hand tools, and electronic testing equipment safely and efficiently, while maintaining a clean and organised workspace and adhering to safety and environmental regulations.
Provide excellent service by proactively and effectively communicating necessary repairs, timelines, status updates, and maintenance needs with all After Sales departments, Service Advisors and customers, while addressing any customer concerns.
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