Ensure alignment of delivery dependencies on other teams/platforms within their roadmaps and synchronize integration environments for release management.
Apply strong analytical, problem-solving, planning, and organizational skills to manage competing demands efficiently.
Collaborate with technical and business leads to proactively address impediments, dependencies, risks, and issues, ensuring continuous workflow and preventing bottlenecks.
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As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realize their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
Take ownership of assigned reconciliation portfolios and ensure all assigned reconciliations are completed accurately and within agreed SLA timelines.
Perform monthly General Ledger Account Ownership (GLAO) reconciliations to support account balance substantiation and escalate aged or outstanding breaks to Business Units as appropriate.
Support Business and Support Units on ad-hoc queries / issues raised and ensuring resolution within reasonable timelines independently
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Take ownership of assigned reconciliation portfolios and ensure all assigned reconciliations are completed accurately and within agreed SLA timelines.
Perform monthly General Ledger Account Ownership (GLAO) reconciliations to support account balance substantiation and escalate aged or outstanding breaks to Business Units as appropriate.
Support Business and Support Units on ad-hoc queries / issues raised and ensuring resolution within reasonable timelines independently
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Support the Distribution team with the preparation of monthly schedules and aging reports.
Work closely with Distribution Support Services (DSS) and Distribution Performance Management (DPM) to ensure accurate booking aligned with production periods and insurance funds.
Provide support for commission and distribution-related balance sheet substantiation and reconciliations.
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Build and maintain good relationships with internal stakeholders, business partners, and senior management across local, regional, and global teams to enhance service delivery and support continuous process improvement.
Manage and oversee outsourced service providers, ensuring contractual obligations, operational standards, and service performance metrics are consistently achieved.
Promote operational excellence by analysing processing errors, conducting root cause analysis, implementing best practices, and driving continuous process improvement initiatives to enhance productivity, reduce operational risk, and improve cost efficiency.
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Own various operational processes that the team performs such as credit reviews and handling urgent risk-related escalations whilst upholding a strong commitment to process excellence and clear documentation
Identify risk factors & trends and further report said trends to the wider risk team
Utilize analytics to optimize strategies which can be enforced across the portfolio
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Develop effective strategies to manage customer relationships, anticipate customer needs and provide a superior quality service to position HSBC as the market leader in this segment
Collaborating with product partners to identify and match customer needs with relevant expertise
Ensure a quality service for all customers by owning customer engagement, ensuring service excellence at all times, for all aspects of any customer, prospect or professional’s interaction with HSBC
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Develop effective strategies to manage customer relationships, anticipate customer needs and provide a superior quality service to position HSBC as the market leader in this segment
Collaborating with product partners to identify and match customer needs with relevant expertise
Ensure a quality service for all customers by owning customer engagement, ensuring service excellence at all times, for all aspects of any customer, prospect or professional’s interaction with HSBC
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If mediation is unsuccessful, issue a well-reasoned and appropriate recommendation based on the facts of the case, industry best practices, regulatory requirements and the principle of fairness and reasonableness.
Conductresearch on legal issues and/or industry practices relevant to the cases handled.
Analyse cases to identify patterns and systemic issues within the financial and capital markets industries.
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