Maintain a positive and professional attitude while handling customer inquiries
To ensure daily and monthly productivity target is achieved and exceed sales performance indicators set by management.
To maintain and uphold service standards ensuring it is complying to the compliance and consistency of Code of Conduct & Ethic policy in cards acquisition effort at all times
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Solution Advisory: Provide hands-on security architecture guidance to project delivery teams from project inception through post-implementation review.
Major Incident Oversight: Act as the senior technical escalation lead for high-severity (P1/P2) security incidents, breach responses, threat hunting escalations, and operational outages.
Root-Cause Analysis (RCA): Direct structural RCAs following critical incidents and conduct analyses on recurring operational bottlenecks, legacy technical debt, and friction points.
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Security Framework Alignment: Oversee the definition and maintenance of the Bank’s technical security standards, ensuring strict alignment with industry frameworks (e.g., NIST, PCI-DSS, ISO/IEC 27001, SOC 2, CIS Benchmarks).
Policy & Standard Engineering: Guide the review and updating of technical security policies, baselines, and procedures for Web Application Firewalls (WAF), Web Proxies, Enterprise VPNs, Network Access Control (NAC) systems (Cisco ISE), and related perimeter devices.
Audit & Compliance Remediation: Lead technical readiness for internal, external, and regulatory audits. Drive team execution to track, prioritize, and validate the remediation of security findings and vulnerabilities across business units.
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Market investment products as well as cross-sell of HLBB's consumer product to the new and existing PB customer. This will include mortgages and credit cards.
Expand on new customer base through referrals from customers or through personalized/advisory services provided personally or through the Investment Consultant team
Acquisition and growth of Priority Banking customer relationship and portfolio in accordance to PB segment business goal.
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Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
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