Develop product concepts, business cases, pricing proposals and financial projections.
Translate customer and business requirements into clear product propositions and functional requirements.
Lead cross-functional product implementation with Technology, Operations, Risk, Compliance, Legal, Finance, Marketing and other relevant stakeholders.
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Maintain the cyber risk register — identifying, assessing, tracking, and reporting on cyber risks in line with the bank's enterprise risk management framework.
Produce KRI/KPI dashboards and governance reports for the Head of Cyber Security, Board Risk Committee, and BNM — including periodic cyber risk reporting required under RMIT.
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Manage key operational vendors, including card personalisation bureaus, courier vendors, and collection agencies, overseeing contract performance, service quality, and turnaround times.
Manage system vendor relationships, driving service quality and ongoing cost optimisation across all supporting platforms.
Support the management of BNM-related escalations, including customer complaints and regulatory inquiries relating to cards and credit lending, ensuring timely and compliant resolution.
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Redesign complex operational journeys end to end, simplifying steps and hand-offs and applying automation where it clearly improves speed, consistency, and customer outcomes.
Own the success metrics for the domain, covering resolution speed, first-contact resolution, quality, customer satisfaction, and the experience of the teams using what you build.
Set the standards for anything we automate: how quality is measured before and after launch, where human oversight sits, and how issues are caught before customers feel them.
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User Requirements: Collaborate with stakeholders, including business customers, internal teams, and technology partners, to define and prioritize user requirements. Ensure that the product meets the needs of the target market segment.
Agile Development: Work closely with cross-functional teams, including design, engineering, and data analytics, to implement an agile development process. Facilitate effective communication and collaboration among team members to ensure timely and high-quality product delivery.
Product Development: Oversee the end-to-end product development lifecycle, including requirement gathering, user story creation, design, development, testing, and release management. Ensure that the product meets quality standards and regulatory requirements.
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Minimum 2 years’ experience related to credit processing and marketing of corporate and commercial loans in a financial institution or financial services industry
Good knowledge of credit risk and financial analysis
Good business sense, result-oriented, resourceful, responsible and reliable
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Develop marketing and communications materials to support product launches and sales initiatives
Conduct post-product launching evaluations
A recognised Degree in Accounting, Finance, Business or Law related disciplines with minimum 4 years of related working experience, preferably in Treasury Product Development, Treasury Middle Office or Treasury compliance
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